If you aren't pleased with your interaction with the grievance redressal officer, you can escalate any prior query by filling out the form for the same. You can also write to the manager at the following address: Manager – Customer Services
The nodal officer will report to the head of customer service. The officer appointed will have substantial experience and would have worked in various departments over the course of their tenure at SBI. Complaints will be tracked via TAT and auto escalations. A team of experienced managers and specialists will look into your complaint. Visit the branch in person and have your concern addressed. Contact a customer service representative via phone, email, or SMS. The escalation matrix is as follows: Query Resolution If your concern hasn’t been adequately addressed by the bank’s customer care centre, you can always follow the escalation matrix and have your concerns addressed. Select the option, fill in the details, and send it to the bank.Īlternatively, you can send an email to Credit Card Grievance Redressal You can send an email by visiting Navigate to the bottom of the page and you will see the ‘Email Us’ option. If you prefer contacting SBI via email, you can send an email to the bank. Phone number: +9675, Fax: +9429, Post Box number: 482033, Email: Email Address If this is an error, you can call the customer care hotline.ħ09-710, Level 7, Gate Precinct Buildings 3, Dubai International Financial Centre, Dubai, United Arab Emirates. Make an immediate payment and bring down the amount owed on your card below the credit limit. In Case of Over Utilisation of Your Card: If the SBI credit limit on your card has been exhausted, your card may be blocked. If you wish to reactivate your card post this period, you will need to apply for a new card. However, this must be done within 3 months of your card being blocked. If your card account has been permanently closed but you wish to re-activate it, you can request for the same by calling the customer service centre. In Case of Your Card Being Blocked: If your card has been blocked due to suspicious activity, you can unblock it by calling the customer service centre. Alternatively, you can also SMS BLOCKįrom your registered phone number and send it to 5676791. If you prefer blocking your SBI credit card card online, visit and select ‘Block Lost/Stolen Card’. Ensure that you dial ‘2’ to report your card as lost or stolen. #NUMBER 39 UTOPIA CODE#
Alternatively, you can prefix your local STD code and dial 39 02 02 02. In Case of Card Theft: In case your card has been lost or is stolen, please call 18 (toll-free) or 18 (tolled number). The amount you will be charged will depend on your telephone operator and SMS provider. Note: You will be charged a premium for each SMS.
Access to your registered phone number (an OTP will be sent to this number)ĭepending on your concern or query, you may need one or all of these details. Whether you are using the toll-free or the toll number to contact the customer service centre, make sure you have the following details handy. Prefix your city STD code and dial 39 02 02 02 to talk to a customer care executive in your city. SBI 24x7 City-Wise Credit Card Customer Care Number Moreover, their customer service centre can also help you find and apply for a credit card. If you have any queries, complaints, or feedback to provide SBI with regards to your SBI credit card, you can always contact the bank’s customer care executives using any of the methods mentioned. About State Bank of India Credit Card Customer Care
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